What does Status mean?
gives information about the availability of an item.
does Search work?
are very proud of our search machine. You may search
by title or by artist or format. Just input a word
in the box and then press "search".
the descriptions mirror your opinion about the music?
a label to be included in this catalogue, we must
generally approve of their kind of music and quality
of sound. We present here the full catalogues of
these labels, using in most cases the selling material,
which the labels themselves have delivered for selling
purposes, or include in their websites. In only
a few cases, we have left the field empty, or we
have filled in our own review.
of Personal Data
information will be disclosed about you, neither
name, nor address and telephone details, not even
items ordered. Your email address or email addresses
of friends to whom you email an item description
will be kept in our customer records and will not
be given further. They will be used only by Recordsindia
for informing you about forthcoming releases, or
upcoming orders. You will any time have the option
to ask to be removed from our mailing list or mailing
card details remain with the bank, if you pay online,
or are being destroyed directly after payment procedures
have been finalised by us offline. If you want us
to keep your credit card on file for future payments,
you will have to ask explicitely for it.
does ordering work?
you enter the first item to buy, a cart is automatically
created for you. As soon as you login in to recordsindia.com,
this cart is being assigned to you and you may recover
it anytime, if you happen to loose the connection,
or if you want to take a break from browsing, while
not yet done with your cart. When you finish with
your purchases, you confirm the order by saving
it. Thereafter you are being directed further, according
to the payment option chosen. If the line drops,
if your credit card does not get accepted, or if
payment is not completed for whatever reason, you
can regenerate this saved order into a new cart.
wish to be receiving only part of your forthcoming
new subscriber receives automatically our new arrivals
emails. If you wish to unsubscribe, just answer
such an email with the single word "unsubscribe"
or at firstname.lastname@example.org . Please specify as
accurately as possible your wishes and we will let
you know whether we can accommodate them in our
existing mailing categories.
I add an item to a saved order?
did not proceed with payment and now the order is
gone. Is there a way to regenerate it? If you have
not yet paid for this saved order, please login,
choose the order number and, when it shows, click
on "proceed with payment". Now it will
be in your new cart and you may add new items, and/or
you have already paid for this order, you will have
to find out if it has been shipped. For this purpose
you can email us with the order tracking number
of your old order and the Ref numbers of the products
to be added. Please state also the payment method
you intend to use for the additional amount. We
will contact you by email with payment instructions.
can I regenerate my cart, which went missing?
can only regenerate a missing cart, if you have
registered during your initial cart session. Just
remember to login, so that our system can keep your
cart details. Or, you can search and rebuild your
long after placing the order will it be shipped?
hours after arrival of your payment or of the goods
in our warehouse, whichever happens last. It is
worth once again pointing out the shipping time
implications of the product status and of the payment
Payment by Credit Card or Paypal
Payment by Bank Cheque, Money Order or Cash
Up to 48hrs after Credit Card Payment or paypal
Up to 48hrs after receipt of Cheque or Money Order
long does a parcel need to reach me?
time required for a parcel to reach most destinations
is 7-8 working days for European destinations and
8-10 days for non-European destinations. In high
season this could stretch to up to a fortnight or
be as fast as 5 days in low season. Please do be
patient as we post by Indian Speed Post which will
surely reach you, sooner or later. And, we also
provide the tracking number for your parcel so you
can track it too.
note: We do not ship on Saturdays/Sundays.
ordered some time ago and still haven't received
my order . What next?
it is longer than 15 days after you have been notified
by us that shipment has been sent and you still
have not received your package, please check with
your post office. 99% of the cases we are wondering
about a parcel's whereabouts, it is in the post
office waiting to be picked up, because the notification
slip has been misplaced, not delivered or lost.
the rare case, that your parcel has still not arrived
after 20 days, please notify us, in order to initiate
a Post Office search for it. For registered airmail,
you will be entitled to full refund, as soon as
the Post Office proves unable to provide a receipt
signature on your side. Sorry, but we cannot offer
any compensation for regular airmail losses.
secure is ordering and paying through Recordsindia.com?
soon as the order is saved, after the credit card
payment option has been chosen, you are being directed
from our site's pages to Paypal's SSL (Secure Socket
Layer). Thereafter you deal only with the safe Paypal
environment, until you are done with payment. Neither
us, nor our webhosts or internet providers have
access to your credit card details. The whole transaction
is taken care by Paypal thereafter.
have paid by credit card and you are asking for
additional information. Why?
with large first-time orders, we will occasionally
ask for additional evidence, that you are the actual
credit card holder. This evidence will be a faxed/scanned
copy of an ID card or a driver's license, for identity
verification reasons along with an attested (signed
by you) copy of your Paypal payment reciept. We
are sorry for the delay that this might cause, but
we have to protect both ourselves and the international
community from internet fraud. The associated delay
will be minimal, if you are able to immediately
send the required information. Also, this is required
to put you on our preferred customers database.
often shall I expect you to contact me about my
contact you by email every time your order changes
the order is received
when payment is received
when your order is shipped
whenever a problem arises with shipment or payment
I return an item for full refund?
have taken extra care to describe every single item
accurately, and care is being taken for protective
packaging. In case you wish to return an item, please
let us know in advance, because we first have to
accept your reason of return. We definitely will
not refund an item, because you did not like the
item you ordered, but we will definitely refund
the return of a defective object, or of an item
grossly misrepresented in our description.If we
refund an item, postage will be born by you.
titles / missing pictures, missing or wrong descriptions
feel free to contact us about gaps or mistakes in
our database, or for further information needed
about an item..
ask by email at email@example.com